This is the process whereby helpers provide reassurance to clients that what they are experiencing is not abnormal or atypical（非典型的）, but is a normal reaction shared by others when facing such circumstances.
出自-2012年12月阅读原文
柯林斯高阶英汉双解学习词典释义
N-UNCOUNT
安慰；慰藉
If someone needs reassurance, they are very worried and need someone to help them stop worrying by saying kind or helpful things.